BOSTON (WHDH) – State and local officials in Massachusetts are dealing with an outage impacting 911 systems across the state, multiple agencies said Tuesday.
Local police and fire departments first shared messages about the outage in posts on social media and in statements early Tuesday afternoon. With 911 systems down, departments urged people in need of emergency aid to contact them directly through administrative phone lines.
In a previously scheduled press conference to discuss preparations for Friday’s planned Celtics championship parade, Boston officials shared their own messages about the outage and similarly urged people in need to contact emergency agencies directly.
People can also pull fire alarm boxes on street corners within Boston to get in contact with first responders.
A spokesperson for the state Executive Office of Public Safety and Security in a statement near 2:30 p.m. said the State 911 Department “is aware of a disruption to the 911 system and is investigating the cause.”
The spokesperson said people experiencing an emergency should contact their local police department.
“We will provide further information as soon as it becomes available,” the spokesperson continued.
An cell phone alert around the same time shared a similar message.
The Massachusetts State Police in a statement said anyone in need of state police assistance should contact their regional dispatch center.
The phone numbers for state police regional dispatch centers are as follows:
- North Shore: 978-538-6180
- Western Massachusetts: 413-587-5700
- Franklin County: 413-625-8326 or 413-625-8468
- Western Worcester County: 508-867-5181 or 508-309-5350
- Worcester County: 508-829-8420
- South Coast, Cape & Islands: 508-397-3192
- Greater Boston: 617-946-3080
- Logan Airport: 617-568-7301
- Metrowest: 508-820-2121
“If you are experiencing an emergency, if you find your way to police, fire or EMS, we will make sure that you get to the right place,” said Boston Mayor Michelle Wu.
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