BOSTON (WHDH) – Passengers at Logan Airport were still dealing with disruptions Tuesday, four days after last week’s global tech outage snarled industries from air travel to public health.
Though most airlines recovered from the issue within a matter of hours, Delta was still struggling entering the new week leaving customers unhappy.
“I’m very frustrated,” said Delta customer Jacquie Sullivan.
Issues cropped up early Friday morning and quickly rippled around the world, grinding workplaces to a halt, forcing hospitals to delay surgeries and cancel appointments, and knocking Massachusetts’s vehicle inspection system offline, among other impacts.
Experts said a faulty software update from cybersecurity firm CrowdStrike was to blame. Though CrowdStrike disrupted a solution, IT professionals were left to implement the fix and get impacted computers back online.
The initial hours of the outage saw thousands of passengers stranded at airports around the world. By Tuesday, conditions were improving for travelers using most carriers.
Delta’s flight cancellations were mounting, though, with 5,500 canceled flights between Friday morning and Monday afternoon, according to the Associated Press.
At Logan Airport, cancellations continued Tuesday. Of 33 total flight cancellations, 25 were Delta flights.
While lost luggage and long lines piled up, some travelers said they got lucky.
Others did not fare so well.
“Delta’s always been good,” said Matt DiPilato. “So, we’re lucky, I guess, I hope.”
DiPilato said his flight was still on time when he spoke to 7NEWS.
One other traveler said he arrived at the airport with a fellow traveler only to find their flight had been canceled.
“She checked last night and it was good,” he said.
Delta CEO Ed Bastian in a statement said canceling a flight is always a last resort.
“I want to apologize to every one of you who have been impacted by these events,” he said in a statement….