Sridhar Sharma, who’s credited with developing Mr. Cooper’s patented AI, has been promoted to a new role, and three new tech leaders are joining from other companies.
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The nation’s largest mortgage loan servicer, Mr. Cooper, is revamping its leadership team to get the most out of its investments in new technologies and artificial intelligence.
Sridhar Sharma, who’s credited with developing Pyro AI, Mr. Cooper’s patented AI and advanced machine learning platform, has been named chief innovation and digital officer, the company said Wednesday.
Dallas, Texas-based Mr. Cooper Group collects monthly payments on upwards of $1 trillion in outstanding mortgage debt from more than 4 million borrowers. AI and other automation tools are helping it slash labor costs and keep tabs on borrowers who would be open to refinancing.
Sridhar Sharma
As Mr. Cooper’s chief information officer since 2015, Sharma’s innovations “have driven the company’s ability to grow and achieve best-in-class customer service and recapture rates,” the company said in announcing his new role. “Sharma will continue to lead Mr. Cooper’s digital-first strategy with an even stronger focus on developing and implementing AI and machine learning solutions to give customers and team members a more seamless experience while continuing to push the mortgage industry forward.”
Jeff Carroll
Mr. Cooper is also bringing in three new tech leaders from outside the company, including Jeff Carroll, the company’s new chief technology officer. As Sabre’s senior vice president, platform and cloud engineering, Carroll managed the company’s technology infrastructure and led…