Bluebell, seen here in England, was boarded onto the wrong flight earlier this month, sending her to Saudi Arabia rather than Tennessee.
Courtesy of the Miller Family
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Courtesy of the Miller Family
Bluebell, seen here in England, was boarded onto the wrong flight earlier this month, sending her to Saudi Arabia rather than Tennessee.
Courtesy of the Miller Family
Under other circumstances, the airline’s mix-up might have sparked an amusing anecdote about how, when a couple moved from England to the U.S., their dog went on its own international adventure.
But Madison and James Miller say that Bluebell, a black Labrador mix, endured a days-long ordeal when she was mistakenly loaded onto a flight that took her to Saudi Arabia instead of Tennessee. They also say British Airways and its sister carrier, IAG Cargo, haven’t done enough to resolve the issue.
“We did everything right moving Bluebell to America with us, and it’s been an absolute nightmare,” James Miller told NPR via email.
“We don’t know if she’ll ever be the same,” he added. “It’s breaking our hearts.”
A carefully planned move went off the rails
In November, the Millers paid the equivalent of around $2,100 to book Bluebell on a Dec. 1 flight from London’s Heathrow airport to Nashville, Madison Miller’s hometown.
“I arrived in Nashville a day before Bluebell to prepare our home for her,” Madison told NPR.
James took a direct flight the next day, hoping for an easy trip both for…