A building with offices belonging to Microsoft is seen in Chevy Chase, Maryland, January 18, 2023.
Saul Loeb/AFP via Getty Images
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Saul Loeb/AFP via Getty Images
A building with offices belonging to Microsoft is seen in Chevy Chase, Maryland, January 18, 2023.
Saul Loeb/AFP via Getty Images
Microsoft says it has rolled back a routing change that appeared to cause thousands of its customers to lose access to applications like Outlook and Teams on Wednesday morning.
Downdetector, which tracks software outage reports, showed a spike in issues with Microsoft 365 apps (formerly known as Office 365) around 3 a.m. ET.
Countries where the workday was underway, like Japan, India and the United Kingdom, each registered thousands of outage reports.
Microsoft said in a status report that users were “unable to access multiple Microsoft 365 services,” including Teams, Outlook, Sharepoint, Exchange, OneDrive and Defender.
We’re continuing to monitor the recovery across the service and some customers are reporting mitigation. We’re also connecting the service to additional infrastructure to expedite the recovery process.
— Microsoft 365 Status (@MSFT365Status) January 25, 2023
The tech giant originally said it had isolated the problem to “networking configuration issues,” later saying that it had “rolled back a network change that we believe is causing impact.” It updated its status report to show the applications were fully accessible again…