This panel discussion will help us develop self-management, communication and conflict-resolution skills. We will particularly focus on high-conflict situations. We will cover:
- How owners and managers can earn goodwill before drawing down on it.
- “Going to the balcony” for mental separation from heated, emotionally charged tenant situations.
- Phrases and approaches that de-escalate, especially where a renter escalates.
- When renters threaten unnecessarily to call city inspectors or deny access to make repairs.
- Identifying the time and place for simple listening vs. problem solving vs. going to court.
- How to bring up difficult situations like unauthorized occupants, rent withholding, property damage, noise and nuisance and more.
Attendees will leave having been introduced to basic approaches, examples of phrases to use or avoid, and best practices for resolving difficult situations.
Part of this event will be presented by by Peter Shapiro. A graduate of MIT’s Master’s Program in City Planning, Peter founded and directed Mediation For Results, a Program at Just-A-Start Corporation, a nonprofit in Cambridge, Massachusetts. From 1990 to
2015, Peter and his team provided landlord counseling, mediation and homelessness prevention, and led landlord support groups across
Metro Boston. Peter now provides Helpline and Member services for MassLandlords and also provides landlord counseling and mediation
for the City of Boston. Peter is the author of The Good Landlord: A Guide to Making a Profit While Making a Difference.
Part of this event will be presented by Kris Snyder, member and Certified Massachusetts Landlord Level One Provisional. Kris has a professional background in customer service across…